Bring WhatsApp, Instagram and Messenger conversations into one workspace. Manage contacts, organise leads, collaborate with your team and build customer engagement workflows — on the official WhatsApp Cloud API.
Free trial for new organisations · Agencies can resell it as their own
ALL CHANNELS · 5 OPEN
Can you share the pricing?
Order #48219 status?
Need a demo this week
Can I change my delivery date?
Loved the new collection!
Ananya Rao
WhatsApp · assigned to Priya
INTERNAL NOTE · PRIYA
Existing contact — deal already open at Proposal stage.
Connects with the tools you already run
Why teams switch
Most growing teams do not lack tools. They lack one place where a customer's messages, details and next step live together.
Sales replies from one WhatsApp number, support from another, and Instagram DMs from someone's personal login. Nobody sees the whole picture.
One shared inbox for WhatsApp, Instagram and Messenger, with assignment and internal notes.
A promising enquiry scrolls out of view, and the follow-up depends on someone remembering it.
Contacts, leads, deals and tasks created from the conversation and kept beside it.
Teams spend hours answering the same opening questions and collecting the same details by hand.
Visual automations, WhatsApp Flows and AI agents for the first pass — with a handoff to your team.
One platform, every channel
Connect every channel and answer from the same inbox, with the same automations and the same contact record behind each thread.
Core platform
Inbox, CRM, automation and campaigns share the same customer record — plus AI agents, a commerce layer and team permissions on top.
Every channel lands in one thread view, with assignment, internal notes and full history beside each conversation.
Contacts, custom attributes, labels, lists, deals, leads, tasks and a calendar — attached to the conversations they came from.
A visual flow builder with triggers, conditional branches and CRM actions, plus native WhatsApp Flows for in-chat forms.
Build message templates, submit them for Meta approval, broadcast to a filtered audience, schedule the send and track delivery.
Configure AI agents that hold a conversation, answer from your own content, qualify a lead and hand off to a human.
A product catalog and order records inside the platform, so a customer can browse and order without leaving the chat.
Roles, departments and granular permissions decide who sees which conversations, contacts and settings.
Use cases
Typical workflows we design around. They are examples of how the product fits, not reported customer results.
Ecommerce
Connect Shopify or WooCommerce events to automations, answer order questions in the same inbox, and keep each customer's orders on their contact record.
Real estate
Capture budget and location with a WhatsApp Flow, create a lead, assign it to an agent and track the deal through visit and booking stages.
Education
Route course enquiries to the right counsellor, answer common questions from your own documents with an AI agent, and send approved reminder templates.
Service businesses
Take enquiries from WhatsApp and Instagram, schedule meetings on the built-in calendar, and create follow-up tasks with owners and due dates.
Two ways to use PingSetu
Same platform, two very different jobs. Pick the one that describes you.
Replace the stack
Most teams run a chat tool, a CRM, an automation tool and a campaign tool that do not talk to each other. PingSetu is all four, with the customer record in the middle.
Every channel in one inbox
WhatsApp Cloud API, Instagram Direct and Messenger in a single queue with team assignment and internal notes — SMS, RCS and Telegram coming soon.
CRM under the conversation
Contacts, custom attributes, segments, deals, leads, tasks and a calendar — updated by the conversation, not after it.
Automation and AI that do the first pass
Flows qualify and route. AI agents hold the opening conversation and hand off to your team when a human is needed.
Campaigns that close the loop
Broadcast approved templates to a CRM audience, then read delivery analytics and handle replies in the same inbox.
ALL CHANNELS · 5 OPEN
Can you share the pricing?
Order #48219 status?
Need a demo this week
Can I change my delivery date?
Loved the new collection!
Ananya Rao
WhatsApp · assigned to Priya
INTERNAL NOTE · PRIYA
Existing contact — deal already open at Proposal stage.
Replace the chat tool, the spreadsheet, the CRM and the campaign tool with one workspace your whole team works out of.
Sell the whole platform under your own brand and domain, manage every client organisation from one reseller account, and keep the margin.
FAQ
Straight answers about WhatsApp, channels and how PingSetu fits in.
Connect a channel, import your contacts and run your first automation today — or talk to us about reselling PingSetu under your own brand.
Free trial for new organisations · Book a demo if you want a walkthrough first
